Shipping policy
Last Updated: 1 April 2026
At Rumra, we are committed to delivering fresh, natural, and high-quality organic products to your doorstep in a safe and timely manner.
1. Order Processing
- All orders are processed within 1–2 business days after confirmation of payment.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is shipped, you will receive a shipping confirmation message with tracking details.
2. Delivery Timeline
Delivery timelines may vary depending on the location:
| Location | Estimated Delivery Time |
|---|---|
| Ahmedabad | 1–2 Business Days |
| Gujarat | 2–4 Business Days |
| Rest of India | 3–7 Business Days |
Delivery timelines are estimates and may vary due to logistics delays, weather conditions, or courier partner issues.
3. Shipping Charges
- Shipping charges are calculated at checkout based on order value, delivery location, and weight of products.
- Occasionally, free shipping promotions may be offered on selected orders.
4. Order Tracking
Customers will receive tracking information via email or SMS once the order is dispatched.
5. Delivery Issues
If you face any delivery issues such as:
- Delayed delivery
- Package tampering
- Missing items
Please contact us immediately at:
Email: support@rumra.com
6. Address Accuracy
Customers must provide accurate shipping details. Rumra will not be responsible for delays or failed deliveries caused by incorrect address or contact details.
7. Delivery Attempts
Courier partners may attempt delivery multiple times. If the order remains undelivered due to customer unavailability, additional shipping charges may apply for re-delivery.