Refund policy
Last Updated: 1 April 2026
At Rumra, we are committed to delivering high-quality organic food products. Due to the perishable and consumable nature of our products, we follow a strict yet customer-friendly return and refund policy.
1. Return Eligibility
We accept return or refund requests only under the following conditions:
- Damaged or leaking products
- Incorrect product delivered
- Expired or near-expiry product received
- Product with visible quality issues
2. Non-Returnable Cases
Returns will not be accepted in the following situations:
- Opened or used products (unless defective)
- Taste preferences or personal liking
- Improper storage after delivery
- Requests raised after 48 hours of delivery
3. Reporting Timeline
Customers must report any issue within 24–48 hours of delivery.
To raise a request, please email us with clear images or videos of the product and packaging at:
4. Resolution Options
After verification of the claim, we may offer:
- Product replacement
- Store credit
- Refund to original payment method
5. Refund Processing Time
Refunds are processed within the following timelines:
| Payment Method | Processing Time |
|---|---|
| UPI / Wallet | 2–4 Business Days |
| Bank / Card | 5–7 Business Days |
6. Important Note on Organic Products
Our products are natural and free from chemicals or artificial preservatives. Therefore, slight variations in:
- color
- taste
- aroma
may occur and do not qualify as product defects.
7. Storage Responsibility
Customers are responsible for proper storage of products after delivery to maintain freshness and quality.
8. Rights Reserved
Rumra reserves the right to decline refund or return requests in cases of misuse, fraudulent claims, or abuse of the return policy.